Hello! I am
Lyka Arcelao
Shopify Specialist | Customer suppport | Administrative support
Work with me
A little bit something about Lyka
I am a dedicated and enthusiastic 23-year-old who pursued the course Bachelor of Arts in English Language Studies. At this young but mature age, I’ve embarked on my career journey and am continuously striving toward my personal definition of success.
Outside of work, I’m a cat lover with a passion for reading and watching movies and series. In my free time, these are my go-to activities. While I am on the introvert side and enjoy solitude, I am also adaptable, a team player, and can work well as part of a team. This unique skillset that I have has greatly contributed to honing my skills and gaining valuable experience in the E-Commerce and Customer Service industries.
Let’s talk about my
Professional Summary
With my four years of experience as a Customer Support and Shopify Specialist, I've developed skills in assisting customers with diverse personalities through phone, chat, and email. Within the 4-year timeframe, I’ve gained valuable insights into logistics and E-Commerce. In Shopify, I have effectively overseen and refined multiple Shopify storefronts, with a focus on boosting site performance, enhancing the customer experience, and increasing sales by sharing business strategies to market their stores.
Driven by a keen interest in learning new things, I have engaged in video editing for short reels or school video projects as a way to practice this specific skill that I’m still improving. As a versatile worker, I have undertaken a range of tasks, including Customer Service, Data Entry, Administrative duties, Semi-Team Leadership, and Video Editing. I take great pride in my strong work ethic. With that, my consistent ability to meet deadlines and quotas, provide outstanding work quality, and mindset of never settling for mediocrity has led to recognition as a top performer in my previous position.
Services I Offer:
E-Commerce Management
- Website Development & Maintenance
- Product Listing
- Inventory Management
- Search Engine Optimization
- Technical Troubleshooting
- Marketing Strategies
- Conversion Rate Optimization
- Analytics and Reporting
- Digital Payment Systems
- Order processing
- Creating Collections
- Updating and adding products
Video/Photo Editing
- Editing Short video reels
- Creating posters/flyers
- Photo manipulation (highlight and applying different blending modes to achieve creative effects)
Customer Service
- Zendesk Management
- Chat Support
- Email Support
- Phone Support
- Problem-Solving skills
- Analytical Thinking
- Technically savvy
- Emotional Intelligence
- Interpersonal Skills
Administrative Support
- Data Entry
- Send end of day reports
- Email Management
- Calendar Management
- Product Research
- File Management
Tools I Use
Sample Works
Posters/Flyers for a food and rental business:
Certifications
EFSET Certification
Cambridge English Language Assessment
Testimonials from Colleagues
Lyka’s work ethic is a powerful example of dedication, professionalism, and integrity. Her commitment to excellence, strong time management skills, collaborative spirit, adaptability, and accountability set a high standard for her peers. As her mentor and support specialist advisor, I have witnessed how her work ethic not only enhances her own performance but also contributes to a positive and productive workplace culture. Lyka serves as an inspiration to others, reminding us all of the importance of hard work and dedication in achieving success. - TL Kim Daria
Working with Lyka, is one of the things that made me push my work in our workplace, and you might be wondering why? Lyka has many skills, not only intellectual and knowledgeable about the topic, but also a great workmate/colleague. She has shown a great way on how to communicate with people while showing boundaries that helped them grow. She is also very consistent. Working with her, and seeing her being consistent actually helped me too on how I see things in our workplace. Although there were no words were said about this, she was able to show this through actions. Lyka, is a smart, people person, consistent, and most importantly a great leader. - Edward Florencio
Lyka is always known for her diligence, as her workmate before I see how she consistently putting her effort required to complete tasks thoroughly and efficiently. She also demonstrates a high level of professionalism, maintaining exemplary standards of behavior, appearance, and communication in the workplace. - Rizabel Alfaro
Lyka was a coworker who is the simple one. Got to know her more when she became one of the mentors. Her work ethic specifically with attendance is next to none. Always implied how important attendance is to her mentee. For work performance, she gives 100% in making sure things are done orderly and nothing's missed out. - TL Mark Kevin Cerezo
Let's connect &
collaborate towards turning your vision into victory.
Phone
0948-288-0457
arcelaolyka@gmail.com
Socials
